|
PRICING & QUOTATIONS
All quotations are submitted by the company in good faith and are not legally binding. The company retains the right to rectify any clerical errors with regards to written quotations.
All quotations are valid for a period of 14 days and are held on file by the company for 28 days. The company will, without charge, prepare an initial quotation plus a further two amended quotations if required.
The company will, where possible, supply samples to support ALL quotations. The company will provide an exact sample of any stock items required where health & safety permits. Due to storage restraints & the multiple permutations of bespoke work, the company will provide where possible an example of the material to be used in production but not necessarily size.
ORDERS
All bespoke orders will be confirmed in writing by the company. The company’s order confirmation is final therefore failure on the part of the client to notice & advise the company of any errors not spotted prior to production will result in the client being responsible for upto 100% of the costs incurred.
The company reserves the right to confirm in writing any verbal telephone orders from new clients. Company policy prohibits the despatch of any goods without the client’s prior approval of samples. At the company’s discretion, goods maybe despatched without prior approval of samples however all liability regarding the cost to return of unwanted goods will fall wholely on the client. All delivery timescales quoted are approximations based on current turnaround averages.
While every effort will be made to ensure delivery as per the order confirmation form, the company cannot be held responsible for any costs arising to the client due to a delayed delivery.
BESPOKE PRINTING
All printing, artwork and composition of design is done on the clients instruction and the client will assume all responsibility / liability for any resulting copyright or trademark infringements to the exclusion of liability of the company.
A proof will be supplied to the client showing the print detail to be printed. Once signed this proof shall form part of the contract between the client & the company. Under no circumstances shall the company accept liability for design errors of any description that are not spotted by the client prior to printing. The company will not proceed with production of any new order without a printing proof being confirmed in writing, either by fax, email or post.
Where artwork is carried out upon the instruction of the client at a quoted price usually, but not always, on the order confirmation form, the initial artwork and 1st amendment are included in the price quoted. Further amendments to the design will be charged extra. Where artwork is supplied “Free of Charge” according to the order confirmation form, the company reserves the right to charge for artwork & proofing costs incurred in good faith for orders subsequently cancelled by the client. The client must accept that by instructing the company to prepare artwork, either verbally or in writing, they are agreeing to pay for any work carried out on their behalf.
Any artwork prepared for the client that does not progress to an order with the company will be chargeable. Artwork, plates, blocks, rubbers, sketches, discs and any other form of artwork remain the property of the company until paid in full.
Material samples supplied for the purposes of quotation will be matched where possible with the exclusion of raw material natural variances.
CANCELLATION
In the event of cancellation of an order, the company must receive notification in writing from the person(s) that placed the initial order. We accept notice of cancellation by : letter / fax and email.
The company will acknowledge cancellations in writing within 24 hours of notice being received. DO NOT assume that proof of cancellation being sent is proof of receipt. Work commences on confirmed orders within 24 hours of receipt, therefore the company reserves the right to charge a cancellation fee of £100.00 or 10% of the order value, whichever is the greater. Depending on the stage of production, cancellation of an order may attract a cancellation charge of upto 100% of the original order value.
The company will advise all cancellation charges in writing. In the event that a proforma payment has been received for an order subsequently cancelled, the company will refund any monies due in a well documented fashion, by the same method that payment was received. Cheques must be cleared before the company will release refunded monies. Refunds via credit card will be subject to a 2% surcharge if this credit card charge had been waived in the first instance.
DELIVERIES
In the event of a shortage on any delivery made by the company, notice must be given by the client verbally within 24 hours and in writing within 7 days of receipt. The company cannot be held accountable for shortages not advised within this time frame.
In the event of a shortage on any delivery made by a courier acting on behalf of the company, it must be noted on the paperwork accompanying the delivery. Failure to do so will render any insurance claim for loss of goods in transit nul and void. The company cannot be held responsible for late delivery caused by any of the following : Industrial action, Fire, Theft, Flood, War, Act of God, Tempest, Terrorism, Machinery Breakdown, Customs & Excise clearance (in the case of imports), loss of goods in transit (couriers only), or any other cause beyond the control of the company.
Where the products or services being supplied by the company have a “must have“ date, irrespective of the dates proximity to the estimated delivery timescale quoted by the company, these MUST be advised by the client at the time of order confirmation. Failure to provide this information at the time of order confirmation could result in additional expense later.
The client may be offered a fastracking option to ensure a timed delivery of their order, involving a small surcharge, if this facility is available.
PAYMENT CONDITIONS
30 day credit accounts are due at the latest end of the month following statement. ESC reserve the right to use Experian or a reputable credit reference agency at any point in the trading relationship with a customer utilising a credit facility.
ESC strictly follow the guidelines of the Data Protection Act. This is carried out in the strictest confidence and used only by the company for the purpose of granting credit facilities.
Goods shall remain the property of East of Scotland Contracts until paid in full. Late payments are chargeable at a rate of 3% above base per annum, invoiced weekly. We understand and may exercise our statutory right of interest under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to our credit terms.
In addition to the 3% interest charge we reserve the right to charge in accordance with the above act a £40.00 flat fee for non payment of invoices upto the value of £1,000, £100.00 flat fee for invoices over £1000.00. The company reserves the right to withdraw discounts on overdue invoices. The company reserves the right to re-invoice goods at the full price. This is totally at the discretion of the company. Dishonoured (bounced) bank cheques will incur an administration fee of £20.00 + vat per dishonoured presentation.
The purchaser shall be held responsible for all costs incurred for the collection of outstanding monies, including but not restricted to solicitors fees, re-issuing of documentation and necessary visits by a member of staff or representative to the purchaser. Written correspondence entered into by ESC as a result of non payment of a debt is chargeable at a rate of £15.00 per letter.
Credit card payments are subject to a 2% surcharge. We respectfully request proforma payment from non account holders in the form of credit card, switch or cheque (allow 5 days for clearing).
COMPLAINTS PROCEDURE
In the event of a complaint regarding the print quality & specification adherence of products supplied by the company, written notification must be received within an acceptable timeframe and before more than 5% of the goods have been used by the client.
In the event of a complaint regarding manufacturing faults the company requires written notification from the client as soon as practical. The company require a minimum of 20 samples or 5% (whichever is the greater) of the production to be returned by the client to support their complaint. Postage costs will be refunded by the company to the client. The company will confirm receipt of a compliant within 3 days of receipt.
The company will endeavour to resolve any complaint internally within 7 days of receipt and notify the outcome to the client in writing. In the event that a complaint is not upheld by the company, the company will offer the client the opportunity to appoint a 3rd party government approved testing station. The apportioning of charges for this must be agreed in writing by both parties before any costs are incurred.
In the event that a complaint is upheld by the company, the company must be allowed to correctly produce the client’s requirements. Failure to do so by the client will result in the company effecting the cancellation clause stated within these terms and conditions. A compensatory figure may be offered by the company as an alternative to re-production of the products supplied, but this is wholely at the discretion of the company.
|
